THE JOURNEY TO EXCELLENCE Article by Lyndon Barends, Chief Executive of NHA 

CAPE TOWN, SOUTH AFRICA, IDENTIFIED AS HOST FOR 38TH ASIAN RACING CONFERENCE IN FEBRUARY 2020

After a memorable week of informative business sessions, the 37th Asian Racing Conference (ARC) came to an end on Thursday 17th May. Over the four days, Monday 14th – 17th May, nearly 600 delegates participated in 12 business sessions with 49 different speakers. 


A TRIBUTE TO MIKE TILLETT

A bible takes pride of place on the desk of Michael Tillett. It contains the rules of the Jockey Club of South Africa and is studied as religiously as any clergyman would peruse the scriptures.” So ran an article on former Chairman of the WC Stipendiary Board, Mike Tillett, who we are sad to report, passed away recently at his home in Knysna.

It is rare for regulatory officials to be remembered with fondness by turf goers, but Mike certainly proved the exception to the rule. Firm, but fair, he was respected by all who knew him. As someone who dedicated his life to racing and racing control, it would be remiss not to doff our hat at his passing.

About Mike 


THE JOURNEY TO EXCELLENCE

The Journey to Excellence requires that we persevere with our efforts to improve the quality of our service to the industry. 

We must keep going until it becomes a way of life. Even then, we must keep going until our standards are much higher than before. We have to keep going despite constant criticism, insults, badgering, allegations, etc.

Sometimes the criticisms are warranted for various reasons; at times we are slow to react, we don’t communicate clearly and timeously, we don’t necessarily do things in the most efficient manner; but we must be compelled and committed to make the necessary changes. We cannot allow ourselves to stagnate or regress.


BRIEF HISTORY OF KENILWORTH RACECOURSE

Situated in the Southern Suburb of Kenilworth, Kenilworth Racecourse is the oldest racecourse in South Africa, proclaimed a racecourse in 1882, and is steeped in tradition and history. 

This beautiful racecourse is one of the most unique and valuable horse racing tracks in the world; a long-time favourite among both South African and overseas visitors. During the Cape summer season, Kenilworth Racecourse hosts spectacular events, like the Metropolitan Stakes, (originally the Metropolitan Mile in 1883) now known as SUN MET, and the elegant L’Ormarins Queen’s Plate. Both these events attract international and local celebrities along with horse racing enthusiasts. 


THE JOURNEY TO EXCELLENCE
CONSISTENCY
Most people would like or even call for and deserves one sort of consistency. Let me hasten to add that in some cases, it is very difficult to attain. In the workplace consistency is of paramount importance with regards to policies, procedures, benefits, etc. It would be very taxing to the employee to constantly adapt to new policies and procedures at the drop of a hat. The value of consistency in a broader sense cannot be overstressed, as it ensures customer expectations are met, especially around the quality of the expected deliverables.


THE JOURNEY TO EXCELLENCE

ALIGNMENT
Aligning our Equine Welfare and Aftercare efforts

The 2017/2018 season will be focused on our Journey to Excellence. While we are working on functional excellence we must ensure that we are strategically aligned with various aspects of our Stakeholders, internally in the NHA and with the industry realities.


THE JOURNEY TO EXCELLENCE

The New Theme for the NHA 2017/18 Financial Year is “The Journey to Excellence”

Excellence is not a destination, it is a continuousjourney that never ends. The reason the NHA chose this as their new theme for 2017/18 was to motivate the staff and encourage excellence at all levels. This “journey” is our first step towards organisational excellence.